Contract & Performance Manager

Knutsford (Head office) | Full Time

Superb benefits, 35 hour working week, permanent, hybrid /flexi working, offices located in Knutsford, Cheshire.



Headquartered in impressive, open plan offices in Knutsford, Cheshire, GRI is the UK’s industry leader in vendor-neutral temporary recruitment.

Through our relationships with over 3,500 recruitment agencies, we transform the status quo – offering pioneering and award-winning outsourced solutions for the hire and management of non-permanent workforces.

We manage over £1billion of recruitment spend for our client organisations; ranging from Local Authorities to the FTSE 100 and across a multitude of sectors including the NHS, private healthcare, education, retail, waste management and logistics.

We solve complex problems with simple, permanent solutions, powered by our people and supported by our flagship SaaS product, e-tips®.


ABOUT the role / Key Responsibilities

We are looking for Contract & Performance Manager's to support our Operations function. You will be providing on behalf of GRI, high quality client relationship and support.

To give you a flavour of the role you would be:

  • Ensuring all allocated accounts are maximising spend
  • Ensuring maximum revenue opportunities are realised against all allocated accounts
  • Influencing existing client contract renewals by working with operational stakeholders
  • Communicating to all sponsors/ stakeholders on a weekly basis to inform what activity has taken place on the account
  • Meeting with nominated client representatives on a monthly basis to report and present management information and project progress
  • Networking and developing relationships with key sponsors
  • Obtaining client feedback and take action where necessary
  • Delegating tasks down to operations support team when necessary
  • Own diary management


about you

  • Previous account management experience within logistics or health care environment is desirable, or previous recruitment experience
  • Some experience or understanding of the temporary labour market
  • Excellent communication skills, both written and verbal
  • IT literate (particularly Microsoft Office: Excel; Power point)
  • Strong organisational, prioritisation skills and attention to detail
  • Articulate with the ability to manage stakeholder expectations and relationships
  • Excellent time management
  • Attention to detail
  • Superb relationship building skills
  • Ability to work under pressure
  • Desire to meet and exceed set targets


Salary and bENEFITS

We offer a competitive remuneration package; the hours are 35 hours per week working a hybrid model Monday to Friday, plus 25 days’ holiday (rising to 27 after 2 years service), and pension and other superb benefits including an additional 7% of basic salary to spend per month on a range of benefits such as retail vouchers, dental cover, extra holiday etc. This role also includes a car allowance.


We are a company that is growing and changing. Discover a new future.

If you are interested in applying, then please send an updated copy of your CV along with a covering letter stating your salary expectations.

Please note we are only able to respond to candidates that are shortlisted for interview

Our offices are fully COVID secure compliant however we are temporarily hybrid working whilst we wait for further government guidance.

GRI is an equal opportunities employer. 

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